Privacy Policy

Last Updated: October 19, 2026

At Cleo Dahabeya, accessible at https://cleodahabeya.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or make a booking inquiry for our dahabeya cruises and related services.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you interact with our website or services.

Personal Information

When you submit a contact form, request a quotation, or inquire about a cruise booking, we may collect:

Full name
Email address
Telephone number or WhatsApp number
Country of residence
Preferred cruise dates and travel arrangements
Number of guests and cabin preferences
Any additional information you provide in your message or booking request

Booking and Payment Information

When you make or confirm a reservation, we may collect information necessary to manage your booking, including guest details, travel dates, cabin selection, payment status, and transaction references.

Payment information is handled according to the arrangements of the applicable payment provider. We do not intentionally store complete payment card details on our website unless expressly required and appropriately secured.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and operating system
Device information
Pages visited and time spent on the website
Referring websites and general usage information

This information helps us maintain website security, troubleshoot technical issues, and improve our website and services.

2. How We Use Your Information

We may use your personal information for the following purposes:

Responding to inquiries and quotation requests.
Processing, confirming, and managing cruise reservations.
Communicating booking confirmations, payment schedules, itinerary details, and travel updates.
Arranging cruise-related services, transfers, guides, and other services you request.
Responding to customer service requests and complaints.
Maintaining business, accounting, and booking records.
Protecting our website against fraud, spam, and unauthorized access.
Improving our website, services, and customer experience.
Sending promotional communications where permitted by applicable law and, where required, with your consent.
Complying with applicable legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business and fulfil your booking, including:

Cruise and tourism service providers.
Transfer companies, drivers, and tour guides.
Payment processing providers.
Website hosting, email, booking management, and technical support providers.
Professional advisers, regulators, or public authorities when required by law.

We share only the information reasonably necessary for the relevant purpose. Third-party providers may process your information under their own privacy policies and applicable contractual obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure proper website functionality and improve your browsing experience.

These technologies may be used to:

Remember preferences and website settings.
Support essential website functions.
Understand website traffic and visitor behavior through analytics tools, if enabled.
Measure marketing performance, if applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, non-essential cookies and tracking technologies will be used only after the necessary consent has been obtained.

5. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms, mapping services, communication applications, and external booking or payment services.

We do not control the privacy practices of these third parties. We encourage you to review their respective privacy policies before providing them with personal information.

Your use of third-party services is subject to their own terms and conditions.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, manage bookings, provide customer support, maintain appropriate business records, and comply with applicable legal obligations.

When personal information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to any applicable legal retention requirements.

8. Your Privacy Rights

Depending on the laws applicable to your personal information, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where legally permitted.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of promotional communications at any time.

To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.

9. Children’s Privacy

Our website and booking services are not intended to collect personal information directly from children without appropriate authorization.

Where information about a child is required for a booking, it should be provided by the child’s parent, guardian, or another person legally authorized to provide it, subject to applicable law and the cruise’s children’s policy.

10. International Data Transfers

Some of our website hosting, communication, booking, or other service providers may process information in countries outside your country of residence.

Where personal information is transferred internationally, we will take steps required by applicable data protection laws to protect that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, services, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Cleo Dahabeya using the following details:

Website: https://cleodahabeya.com/

Email: info@cleodahabeya.com

Telephone / WhatsApp: +20 120 300 9999

We will review and respond to privacy-related requests in accordance with applicable laws.